Customer support is really important for a long-term relationship with your customers. We know the uses of all apps of Shopify. From time to time, we will get log into your Shopify store and look up orders, make changes to orders, or provide refunds. Ideally, we have experience with eCommerce, dropshipping business, and Shopify.
Tawk.to ZenDesk ticket system and live chat.
Gsuite, Gmail, and other mail clients.
Social media text answer, comment reply
Dropbox, google drive, TeamViewer, Basecamp, Hubstaff etc.
Provide tracking and order information.
Provide dispute or refund.
Order fulfill with Oberlo, Dropified app, or manually.
Fix duplicate orders from Aliexpress using Oberlo.
Help to check out the new customer with price, product quality, shipment status, etc.
Contact with Aliexpress supplier about tracking, resend, return, cancel, refund or dispute.
Change product color and size as customer requirement.
And more ++
Our Service Qualities:
Excellent English comprehension and writing ability
Courteous and compassionate customer service
Facebook and other social media experience
Oberlo experience is a plus
Experience with dropshipping
Report make on a google sheet.
Skills: Customer Service, Customer Support, Shopify, Oberlo, Dropified, Social Media Management, Zendesk, Freshdesk, Reamaze, Gorgias, G-Suite, etc.